Ordinary things, un-ordinary interaction
Find an example in ordinary everyday interaction of people and things that CONFUSES.
When sensor activated taps were 1st being introduced , many people had no idea on how to use it, especially the elderly. So i think its CONFUSING
Find an example in ordinary everyday interaction of people and things that DELIGHTS.
Electronic devices can be really hard to understand, and i am one of those people who never liked to read the thick manuals and rather figure it out on my own. Something like the microwave oven is quite straight forward so i think its a DELIGHT.
Write a short commentary about your observation.
I think electronic devices can sometimes be confusing. e.g the design of a product can look really great yet difficult to operate / use, that product is still not user-friendly.
But personally i think, its still getting used to it, maybe its difficult to operate only for the starting phase of usage and as you use it more , you get used to it and find it easy.